Cancellation, Refund & Satisfaction Policy

Last updated: October 2026

We want you to be happy with every job. This page explains how to cancel or reschedule, how our satisfaction guarantee works, and when refunds apply.

1. Cancelling or Rescheduling a Booking

• You can cancel or reschedule a one-time booking free of charge if you tell us at least 24 hours before the scheduled start time (call, WhatsApp or email).
• If you cancel with less than 24 hours’ notice, or our team arrives and cannot get access, we may charge a reasonable visit / mobilisation fee to cover the team’s time and travel.
• If we need to reschedule because of safety, weather or staff availability, we will tell you as early as possible and offer the next available slot at no extra cost.

2. Advance Payments

If you paid an advance for a booking, it is refunded in full when you cancel within the free-cancellation period above, or when we cancel the booking. For late cancellations, the advance may be adjusted against the visit fee and the balance refunded.

3. Satisfaction Guarantee

• If you are not happy with any part of a completed job, tell us within 48 hours of the work finishing, by phone, WhatsApp or email, with a photo if possible.
• We will inspect and re-clean the affected area at no extra charge, at a time convenient to you.
• This covers work that was part of the agreed scope. It does not cover new areas, new stains caused after our visit, or damage that existed before cleaning (for example permanent stains or worn surfaces).

4. Refunds

• If we are unable to put the problem right after a re-clean, we will refund the part of the price that relates to the unresolved work.
• Refunds are made to the original payment method (or by bank transfer / UPI on request) within 7 working days of the refund being agreed.
• Where a refund is not due we will explain why.

5. Recurring Contracts

• The notice period and any minimum term are stated in your written agreement. Unless it says otherwise, either side may end a recurring contract with written notice (WhatsApp or email is sufficient) as stated in that agreement.
• Visits already carried out and any period of service already paid for and delivered are not refundable.
• If a scheduled visit is missed by us, we will make it up on the next available day or credit it against your next invoice.

6. How to Raise a Concern

Contact us on any of the details below. We aim to acknowledge every complaint the same day or the next working day and to resolve it quickly and fairly.

• SLG Housekeeping & Facility Services
• Phone / WhatsApp: +91 99491 91912
• Email: slghousekeepingservices@gmail.com
• Address: D.No. 32-3-5/1, Bowdara Road, Bhupesh Nagar, Allipuram, Visakhapatnam 530004

7. Related Policies

Please also read our Terms & Conditions and Privacy Policy.