Terms & Conditions

Last updated: October 2026

Please read these Terms & Conditions before booking. They explain how quotes, bookings, payments, recurring contracts and our satisfaction guarantee work.

1. About These Terms

These Terms apply to every quote, booking and service provided by SLG Housekeeping & Facility Services ("SLG", "we", "us") in Visakhapatnam and nearby areas, and to your use of this website. By requesting a quote, booking a service or using the site you agree to these Terms. Where you sign a separate written service agreement (for example for a recurring contract), that agreement prevails on any point it covers.

2. Quotes and Pricing

• A quote is based on the details you give us (property type, size, condition, access, frequency). It is not a fixed price until we confirm it in writing, by WhatsApp or by email.
• If the real condition or size of the site differs materially from what was described, we will tell you before starting and agree any revised price with you first.
• Prices are in Indian Rupees. Applicable taxes, including GST where we are registered for it, are shown on the quote or invoice.

3. Bookings and Access

• A booking is confirmed once we confirm the date, time and price with you.
• You agree to give our team safe access to the premises, water and power where needed, and to tell us about fragile items, special surfaces or hazards in advance.
• Our team may decline or stop work that is unsafe (for example unprotected heights or unsafe electrical areas) and will explain why.

4. Payment

• Payment is due as stated on your quote or invoice. For one-time jobs this is normally on completion of the work; for recurring contracts it follows the billing cycle in your agreement.
• Accepted payment methods are confirmed at the time of booking.
• Delays in payment may lead to suspension of recurring services until the account is brought up to date.

5. Satisfaction Guarantee

We stand by the quality of every completed job. If an area was not cleaned to the agreed scope, tell us promptly and we will put it right. The detailed process, time limits and refund terms are set out in our Cancellation, Refund & Satisfaction Policy.

6. Recurring Service Contracts

• Recurring (daily, weekly, monthly or other scheduled) services are provided under the written terms agreed with you: scope, schedule, price, billing cycle and notice period.
• Unless your agreement says otherwise, either side may end a recurring contract by giving written notice (WhatsApp or email is sufficient) as stated in that agreement.
• We may change the schedule for public holidays, severe weather or safety reasons and will inform you in advance wherever possible.

7. Damage and Liability

• Our staff are trained to work carefully. Please report any damage within 24 hours of the work being completed so we can inspect it and resolve it fairly.
• We are not responsible for pre-existing damage or wear, for items not disclosed as fragile or valuable, or for loss from causes outside our reasonable control.
• To the extent permitted by law, our liability for any claim relating to a service is limited to the amount you paid for that service.

8. Customer Responsibilities

• Provide accurate information when asking for a quote or booking.
• Keep valuables and important documents secured before our team arrives.
• Treat our staff respectfully and provide a safe working environment.

9. Website Use

The content on this site (text, photographs, logos) belongs to SLG or is used with permission. You may not copy or reuse it commercially without our written consent. We try to keep the information accurate, but service availability, areas and prices on the website are indicative and are confirmed only when we quote or book.

10. Privacy

How we handle your personal information is explained in our Privacy Policy.

11. Governing Law and Disputes

These Terms are governed by the laws of India. We would like to resolve any concern directly first, so please contact us. If it cannot be resolved, the courts at Visakhapatnam, Andhra Pradesh will have jurisdiction.

12. Changes to These Terms

We may update these Terms from time to time. The version on this page, with its "Last updated" date, applies to bookings made after that date.

13. Contact Us

Questions about these Terms?

• SLG Housekeeping & Facility Services
• Phone / WhatsApp: +91 99491 91912
• Email: slghousekeepingservices@gmail.com
• Address: D.No. 32-3-5/1, Bowdara Road, Bhupesh Nagar, Allipuram, Visakhapatnam 530004